23 April 2014 | Language
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365VIVO - FAQs

365VIVO Casino - Frequently Asked Questions

Do I need to download anything to my computer in order to play the games?

No. You do not need to download anything in order to be able to play on the 365VIVO Casino. All you need to do is register and you can start playing straight away. You will need your EMail address and password to access your account and you can even access it and play from other computers.

Is it legal to play at 365VIVO?

To play at 365VIVO casino you must be over 21 and you must be in a country or jurisdiction where gambling is legal. If you are not sure about the legality of gambling in your area ask a member of our customer support team or seek professional advice.

What do I need to do to open an account on 365VIVO?

To open an account on 365VIVO casino simply click on the ‘Join’ button and follow the step by step instructions. You can also contact one of our approved agents to ask them for an account.

Can I open more than one account on 365VIVO?

Unfortunately only one account per person is permitted on 365VIVO casino. 365VIVO reserves the right to close any multiple accounts.

Where is the Live Casino based?

The live casino games are broadcast from a studio in Europe and real casino houses around the world.

Can you assure me that the games are fair?

Yes. All the games in the Live Casino are recorded and monitored and all the dealers are professionally trained.

What happens if I lose connection during a game?

If you lose connection during a game the game will continue and any bets placed will stand. On a BlackJack game, If you are unable to play your hand the system will play ‘stand’ for you.

What happens if the dealer makes a mistake?

If for some reason a dealer makes a mistake during a game, the supervisor will be summoned. If the game can be finished fairly it will be, otherwise the game will be cancelled and any bets returned.

What is the Chat box for?

You can use the chat box to speak with the dealers at any time. Please be aware however that abusive language will not be tolerated and 365VIVO reserves the right to block abusive players from the chat box.

Can I use the chat box to ask about my account with 365VIVO?

No. Any queries about your account should be addressed directly to the customer support team (click on ‘Support’). The dealers do not have access to any information about your account.

What technical requirements are needed for running 365VIVO?

365VIVO runs best on broadband internet connections.
We also recommend:

  • Microsoft Windows 2000 / XP or Vista
  • SVGA Graphics card capable of 1024x768 resolution or higher
  • The latest version of your Internet browser - Internet Explorer, Netscape Navigator, Mozilla Firefox etc.
  • Adobe Flash Player Version 10, available from: adobe.com